Privacy Policy

Effective Date: 3 May 2026

FaceHop (“we”, “our”, or “us”) is operated by THE CLOUDCRUNCH DOT COM (“Company”, “Data Fiduciary”). This Privacy Policy explains how we collect, use, process, store, and protect your personal data when you use the FaceHop mobile application (the “App”).

This Privacy Policy is designed to comply with:

  • The General Data Protection Regulation (GDPR) (EU/EEA users)
  • The Digital Personal Data Protection Act, 2023 (India) (“DPDP Act”)

By using FaceHop, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a. Personal Data You Provide

  • Name, username
  • Email address
  • Profile details (name, date of birth & gender )

b. Automatically Collected Data

  • Device information (model, OS version)
  • IP address and approximate location
  • Location
  • App usage data (interactions, session duration)
  • Crash logs and diagnostics

c. Sensitive Permissions

FaceHop requires:

  • Camera access for video communication
  • Microphone access for audio communication
  • Location access for matching

We do not record, store, or monitor conversations unless explicitly disclosed and consented to.

2. Legal Basis for Processing (GDPR)

We process your data based on:

  • Consent: For camera, microphone,location and optional profile data
  • Contractual Necessity: To provide core app functionality (matching users)
  • Legitimate Interests: To improve services, prevent fraud, and ensure safety
  • Legal Obligation: When required by law

3. Purpose of Data Processing

We use your data to:

  • Enable random global connections
  • Operate, maintain, and improve the App
  • Personalize user experience
  • Detect and prevent fraud, abuse, or harmful behavior
  • Provide customer support
  • Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell personal data.

We may share data with:

  • Service Providers (e.g., cloud hosting, analytics)
  • Law Enforcement / Authorities (if legally required)
  • Business Transfers (merger, acquisition)

All third parties are required to process data securely and lawfully.

5. Cross-Border Data Transfers

As FaceHop connects users globally, your data may be transferred outside your country.

For GDPR users:

  • We use safeguards such as Standard Contractual Clauses (SCCs) or equivalent protections.

For Indian users:

  • Transfers comply with DPDP Act provisions and government-notified restrictions (if any).

6. Data Retention

We retain personal data:

  • As long as your account is active
  • As needed for legal, compliance, and dispute resolution purposes

You may request deletion at any time (see Section 8).

7. User Safety and Moderation

To maintain a safe environment:

  • We may use automated tools to detect harmful behavior
  • Users can report or block others
  • Violations may result in account suspension or termination

8. Your Rights

a. GDPR Rights (EU/EEA Users)

You have the right to:

  • Access your data
  • Rectify inaccurate data
  • Erase your data (“Right to be Forgotten”)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

You may also lodge a complaint with a supervisory authority.

b. Rights under DPDP Act (India Users)

You have the right to:

  • Access information about your personal data
  • Correct and update your data
  • Erase your personal data
  • Withdraw consent
  • Nominate another individual to exercise rights in case of incapacity

9. Data Deletion & Account Closure

You can request deletion by:

Upon request:

  • Your personal data will be deleted within a reasonable timeframe unless retention is required by law.

10. Children’s Privacy

FaceHop is not intended for users under 18 years of age.

We do not knowingly collect data from children. If discovered, such data will be deleted promptly.

11. Security Measures

We implement appropriate technical and organizational measures, including:

  • Encryption (in transit where applicable)
  • Secure servers and access controls
  • Regular security monitoring

However, no system is completely secure.

12. Third-Party Services

We may use third-party services such as:

  • Cloud infrastructure providers
  • Analytics tools (e.g., Firebase, if applicable)

These providers process data under their own privacy policies and contractual safeguards.

13. Grievance Redressal (India – DPDP Compliance)

As required under Indian law, you may contact our Grievance Officer:

Grievance Officer: Sneha
Email: [email protected]
Address: Near Songiri Well, Bikaner, Rajasthan – 334001

We will acknowledge and resolve complaints within prescribed timelines.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be notified via:

  • App updates, or
  • Updated “Effective Date”

15. Contact Us

THE CLOUDCRUNCH DOT COM
Email: [email protected]
Website: https://thecloudcrunch.com

16. Consent

By using FaceHop, you:

  • Consent to the collection and processing of your personal data
  • Grant permission for camera and microphone access for core functionality

You may withdraw consent at any time by discontinuing use or contacting us.

End of Privacy Policy